Refund Policy

Because our services involve custom digital work, design, development, and consulting, most services are non-refundable once work has begun.

Deposits or upfront payments are required before starting most projects. Deposits are non-refundable once the project has commenced, as resources and time are allocated immediately after project initiation.

Refunds may be considered only under the following conditions:

• • The project has not yet started
• • Payment was made in error
• • A mutually agreed cancellation occurs before work begins

Refund approval is determined at the discretion of Outix LLC.

If a client cancels a project after work has started:

• • Payments made for completed work are non-refundable
• • Remaining unpaid project phases will be canceled

If a client is dissatisfied with a service outcome, we encourage communication so we can attempt revisions or improvements where applicable.

All payments are processed securely through third-party payment providers. Refunds, when applicable, will be issued to the original payment method.